"Apologies for the direct approach, but I felt it necessary following my trip to Spain last week where I was property hunting with my Dad & Brother.
The reason for my email is to express my thanks and feedback regarding Aaron, who to put it simply was truly amazing. From when I spoke to him on the phone well over a month ago, right through to the visit where he drove us around showing multiple properties. His knowledge of the area and willingness to share a personal opinion was valuable, and really helped us make a decision. The guy literally bent over backwards to help us and went to an exceptional level of customer service. Without him, I honestly do not think we would have found the right property.
I think I first was in contact with another agency, not by choice but more by luck. The guy at other agency was helpful, but in comparison to Aaron was lightyears behind who from the first minute went the extra mile all the time.
He was able to understand what we wanted, and showed us several properties that gave us a headache when trying to choose - quite the opposite to how I thought to would go, not thinking I would find what I was after.
I just wanted to express my gratitude to him, he found us a property we through was perfect! I should also mention Natasha, who again was tremendous and was the one who answered my first ever call I made to DPI. She again listened to what I was after, spent time sending me examples of properties and then put me in touch with Aaron.
My customer experience is off the scale! I'm aware of a couple of colleagues at my work who may in the near future be looking to invest in Spain. They already have Aaron's card!"
Client bought in Manilva
We wanted to thank you and your company for all their assistance to date in finding us a property on the Costa del Sol and to provide you with some feedback.
Marion contacted us originally and she outshone every other real estate firm that reached out to us (and there were a lot of them!). Her professionalism and approachability led us to an easy decision - to put finding our holiday home in DPI’s hands. We were introduced to Aaron Lyon who was to be our agent.
Aaron is an exceptional real estate agent! He listened to our wishes and quickly translated this into identifying suitable available properties. He spent long days with us, taking us to every opportunity, all the while sharing his deep knowledge of the process of buying property in Spain together with his knowledge of the areas we were searching within. We soon identified our holiday home and Aaron arranged everything for us that followed: appointments with a notary public, lawyers and banks were all made for us and he simply took us to each appointment allowing an incredibly stress free process to evolve. Imagine…. buying a property in a country you don’t know and you leave without feeling any level of stress!
We were already very impressed by Aaron, however this wasn’t where our journey ended. In later days, when developments occurred with the property, Aaron kept us up to speed of everything, even calling us on his days off when he had updates. He spoke with the developer on our behalf, relaying the information between us, and held multiple calls to ensure all the queries we had were responded to in full. He has the ability to put himself in the shoes of his clients and anticipate their needs and concerns and this led to us finding the best property at the best price!
We know we owe Aaron all the credit and gratitude for finding us our dream holiday home!
Matt & Marie Niesen
Matt and Marie Niesen
We would like to say a GREAT BIG thank you to Jenny for her help, patience
and hard work in finding us our fantastic apartment. We started our search
with Jenny late March 2018 and signed for our apartment in July 2018. We
couldn't have done it without her. She was tireless in her search, always
there to help regardless of the day or the time.
No matter what the day threw at us she was always positive and proactive. As
we viewed properties we realised our wish list had changed but Jenny quickly
reacted and always knew where to take us and what to see to ensure we
purchased the right property for us.
No matter what we wanted Jenny provided and rarely have we seen someone so
committed to achieving a successful outcome. If we wanted to view morning or
evening and most days both she was always there with her positive sunny
Ultimately with her support, enthusiasm and knowledge we found our ideal
Her knowledge of the area and her work ethic cannot be over stated as both
Ed and Toni
"Its all ours yeeeh
Just got word from Nel we are ecstatic.We would just like to say a big THANK-YOU to you for all your help,you were fantastic and so helpful. I do hope your boss appreciates what a great asset you are to his company. You were exceptional when we were there.
We are coming over on 21st march (we cant wait any longer)so hopefully we can meet up with you and have a drink and sip some wine looking out over Happy mountain.
Thank you once again.See you soon.
We are ecstatic! We would just like to say a big THANK YOU!"
Adrian & Barbara ( 2 very happy people)
Marg and I wanted to express our appreciation for your efforts on our behalf . Your knowledge of ,and enthusiasm for the area is extremely impressive .You are unfailingly charming and friendly and we believe, a considerable asset to DPI .We will not hesitate in referring any of our friends and family looking for property on the Costa del Sol to you .It was a pleasure meeting you .Thank you so much."
Roy and Margery Heap
"Highly recommend this real estate agent. Very professional friendly staff and special thanks to jennifer for helping us find our home in Estepona and also support after the purchase. Excellent service."
Client bought in Estepona
Almost a year since we sat with you touring properties.
Finally sold in the UK and arrived in Spain about a week ago.
We have been in the more than capable hands of Tracy.
We cannot speak too highly of the absolute professionalism she has shown us.
Not just in the searches but the information on everything about the area.
Obviously the back room staff contribute to this service and many thanks to
We have now found our dream home and are going through all the motions.
Once again Tracy has guided us through this minefield."
Peter and Myra Parsons
"We would like to express our enormous gratitude for all the help and guidance you have given us with the finding and purchasing
My family have bought and sold various villas between Marbella and Estepona through Direct Property Investments, a truly professional family business with a no nonsense approach to finding their clients exactly the right property.
We would highly recommend them to finding anything from an apartment to a luxury villa.
A great team."
Clients have purchased: Villa in Puerto Banus, a villa in Nueva Andalucia, a villa in Atalaya Baja and a villa in Benavista
"Thank you so much for today Aaron was brilliant totally recommend him, not pushy or dishonest.
If we can do a review for him online we would happily recommend.
"Thanks Marion. And thanks for your help with everything.
We’d just like to let you know that Tracy was an absolute superstar over the past couple of days. She’s been fantastic and couldn’t help us enough. She’s a great asset to your company and her help and advice has been invaluable.
We have just returned from 5 days in La Duquesa looking for an apartment to buy. We spent 2 days with Tracey on 6+7th May. Myself and my partner Gordon would like to say that Tracey is a real asset to your company. Nothing was too much trouble for her, she helped us with all aspects involved in buying a property in Spain. She listened to what we were looking for and showed us properties that met our criteria.
Tracey found our dream apartment for us through one of the local agents in La Duquesa, we are just waiting for it to be released by the bank so fingers crossed we can get it.
Once again thank you to DPI and Tracey for all your hard work."
Sarah Chance and Gordon Doidge
Client bought in Duquesa
I just wanted to thank you on behalf of all of us for the huge efforts you have put into the last couple of days for us.
We've enjoyed your company and you've taken us to our top 4 choices. I'm hopeful we'll get a deal done."
Thank you very much for all the help you've given us with buying our apartment. You have been a real pleasure to work with and have made the whole process far less stressful than I ever thought it could be.
Your reassurance and constant updates have been very helpful and both Debbie and myself are extremely grateful. We especially appreciate the friendly, calm and confident way you've dealt with all our questions and have taken it upon yourself to inspect the property on our behalf. We will have no hesitation in recommending you and DPI to anyone looking to buy a property."
Dan and Deb
Clients bought in Calahonda
Yes we narrowed down our search area to a Elviria as we love it there.
Bill was excellent! He was really helpful and gave us lots of useful information. What he doesn’t know about the Costa Del Sol isn’t worth knowing!
We have a favourite property which is perfect for us, but have to decide if and how to proceed with regards to an offer. Once we have decided, we will be back in touch with Bill"
David and I would like to express our enormous gratitude for all the help and guidance you have given us with the finding and purchasing of our dream property in the Costa del Sol. From our very first emails I felt we were in good hands and that you really took on -board all our requirements and concerns with budget etc. I was very impressed with the quick responses to any of our enquiries and when we finally met for our viewings it felt as though we were already well acquainted.
Your advice has been invaluable and the way you looked after us and introduced us to all the various people we needed to deal with was fantastic. We intend to buy more property on this coast in the future and we will definitely be getting straight in touch with you. At no point did we ever feel rushed or hurried and you made everything seem so simple for us.
We genuinely feel that we have made a friend here on the coast and would love to stay in touch.
I hope that you are now enjoying a well earned break with your family."
I was so lucky in January to be looking to buy in costa del sol with my brother and by luck came over a company called DPI.
From the start Marion and the team were so helpful and involved with helping us find a villa then Bill Lewis became in charge of looking after us we came last week. Bill Lewis with his knowledge went above the call duty to find us a villa even though his wife had fell and broke her leg. What an asset Bill is to your company and the team thank you we have paid our fee and cant to start living the dream. All thanks to you and the team at DPI!"
Robert town and Johnathan Kirkham
Clients bought in Casarabonela